Terms of Service

StoreFleet LLC provides software that connects to a Store’s existing commerce, messaging, and inventory systems and helps staff answer customers, recover carts, reprice stock, and stay in touch with regulars. Features may be added, changed, or retired as the product develops.

• The Store is responsible for the people it invites and for keeping sign-in details private.
• Each account must be used by the person it was issued to.
• Tell us right away if you believe an account has been compromised.

The Store owns its business data and its customer relationships. The Store grants StoreFleet LLC the right to process that data as needed to provide the service, as described in our Privacy Policy. The Store is responsible for having the right to connect each system and channel it connects, and for having any consent its customers’ messages require.

• Messages sent through StoreFleet must comply with the laws that apply to them, including the Telephone Consumer Protection Act and the CAN-SPAM Act in the United States, and with the policies of each connected platform, including the Meta Platform Terms for Instagram.
• Honor opt-outs. A customer who says STOP is not contacted again on that channel.
• No spam, no bulk unsolicited outreach, no misleading sender identity, no content that is illegal or infringes someone else's rights.

StoreFleet can draft suggested replies and outreach. Drafts can be wrong. A person at the Store is responsible for reviewing what is sent, and for any feature the Store chooses to run without review.

Paid plans are billed as agreed with the Store, in advance, through our payment processor. Fees are non-refundable except where the law requires otherwise. We may suspend an account that is more than 30 days past due after notice.

• Do not attempt to access another Store's data or any part of the service you are not authorized to use.
• Do not reverse engineer, resell, or use the service to build a competing product.
• Do not use the service in a way that harms it or the people who rely on it.

StoreFleet LLC owns the platform, its code, and its design. The Store owns its own content and data. Feedback you give us may be used to improve the product without obligation.

The service is provided as is. We do not promise it will be uninterrupted or error free, or that any particular business result will follow from using it. To the extent the law allows, StoreFleet LLC is not liable for indirect, incidental, or consequential damages, and our total liability for any claim is limited to the fees the Store paid us in the 12 months before the claim arose.

A Store may close its account at any time. We may suspend or end an account for a breach of these terms, with notice where practical. After closure we delete the Store’s data as described in the Privacy Policy.

These terms are governed by the laws of the State of Ohio, United States, without regard to conflict of law rules. Disputes are resolved in the state or federal courts located in Cuyahoga County, Ohio.

We may update these terms. We will post the new version here and update the date at the top. For a material change we will email Stores before it takes effect. Continued use after that date is acceptance.

StoreFleet LLC, an Ohio limited liability company. jake@storefleet.com